game pass why does it keep telling me not availble on this device

Here's the old Support Team message, but you can ignore it for now as it's not the most relevant answer. We'll update this thread again when the issue is resolved. Thanks for your patience while we get this sorted out. If you're impacted by this, you don't need to take any extra actions at this time.

The team is currently working on account issues that could cause logouts and missing libraries. We're merging topics together that are all related to the same outage into this thread.

If you're seeing a message in headset that it's linked to another account, that's your cue to factory reset the headset.ĮDIT: Hi everyone, stealing this post to update you all on the first page. If you were impacted by this duplicate account issue, please check your email for more details, and please feel welcome to contact our customer support team if you have any questions or need access to the duplicate account that was created. Some users may need to factory reset their device for this to take effect. We have since resolved this issue and today the engineering team has released a fix that restored access to the original accounts. As a result, people trying to access those accounts or use devices were prompted to go through our flow to create another account. We have identified that a system issue resulted in lost access to some user's accounts on March 8th, 11 p.m. As of now an email is going out to everyone impacted by the recent account issues. Hi everyone! I've just updated the main thread for this issue and wanted to share it with you all: Why do we need to be connected to a Facebook account and an Oculus account? It’s so **bleep** confusing. What does it mean when it says it’s already connected to an existing account? If it’s already “connected” then why is it asking me to enter my password in to connect? I only have one email and password for this specific device. Log into this account or reset the device to use a different one. So I enter that and I get an error message in orange color font that says, “This device is connected to an existing account.

I thought that was odd, why does it want that? It has my email I use with my Facebook already there but greyed out so I can’t change it. Suddenly today when I turned it on, it wants me to sign in with my Facebook information. I’m completely signed up and have even paid for and downloaded a few games. I’ve been playing on my Oculus Quest 2 for about a month with no issues.

Game pass why does it keep telling me not availble on this device