The end user will need to grant this permission so that you can view their screen. Your end users may see a prompt similar to the below when opening On-Demand Assist. Screen Recording (fixes black screen) macOS Ventura (13) and later

The app is saved as an exception to your security settings, and you can open it at any time by double-clicking it, just as you do with any registered app.

Right-click (or Control-click) the app icon, then click Open on the menu:.

Locate the On-Demand Assist app you downloaded in the list of files:.

To launch a branded version of On-Demand Assist, you need to follow the below steps. The below message will appear if you are using a custom branded version of On-Demand Assist. App cannot be opened because Apple cannot check it for malicious software You must specifically allow On-Demand Assist to be opened on install as it is downloaded from the internet.Ĭlick Open to allow the application to run. On-Demand Assist App is downloaded from the internet Then navigate to /Library/vnc/vncagent and select the Open button: Once vncagent is listed, go back to Step 6.Īccessibility (fixes view-only) macOS Ventura (13) and later Once you have connected, vncagent will appear in the list.

Otherwise, you will need to connect to VNC Server from VNC Viewer.

If vncagent is listed, place a check/tick next to it, and then click the lock icon again:.

Once vncagent is listed, go back to Step 5.

If vncagent is listed, enable it and then click the lock icon again:.Click the lock button to make changes, and then enter an administrator's username and password:.Device Access Screen Recording (fixes black screen) macOS Ventura (13) and later These steps must be done locally on the remote computer itself, they cannot be done remotely or via the command line. Please follow the steps below to set up VNC Connect for macOS correctly. If you do not grant these permissions you will see a blank screen in VNC Viewer and/or have view-only access. Starting with macOS Mojave (10.14) and macOS Catalina (10.15), you must give the Screen Recording and Accessibility permissions to VNC Connect. On-Demand Assist - the new name for Instant Support

Vmware vnc connection